Returns & Exchanges

At Dr. Bronner's, we stand behind the quality of our organic soaps and personal care products with a 45-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure you find the right product for your needs.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Experience team via our online portal or email with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is at least half-full and the caps are tightly sealed to prevent leaks.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.